Frequently Asked Questions

Can I bring my kids?

Our tours are designed for all ages; however, keep in mind that each tour is 1.5 to 3 hours long, with a total walking distance of 1.7 to 2.5 miles.  Children 5 and under are free; however, please understand that the tour is for the enjoyment of all. We offer a discounted rate for children between 12 and 6. You will have to determine if your child will enjoy an outdoor walking tour, in varied conditions, and temperatures.

Are the tours handicap accessible?

Yes, we will be walking up and down city sidewalks and streets. All the streets and sidewalks in Denver are handicap accessible.

Can I cancel my tour and get a refund?

Due to the nature of our business, we do not issue refunds on tours. We will, however, be happy to reschedule your tour for a later date. In order to reschedule a tour, you must do so within 24 hours of your scheduled tour time. If you have to cancel a tour for any reason, we ask that you please contact us and let us know. Our tour guides will be looking for you; this will help prevent  slowing down the start of the tour. We asked that you arrive 5 minutes before the tour is scheduled to start. We can not hold a tour for any longer than 5 minutes after the scheduled start time.

what is your inclement weather policy?

We operate our tours rain, snow, or shine. Due to the nature of our business we are unable to refund a tour, due to weather conditions; however, we will be happy to try to reschedule your tour on a later date. If for any reason Best Tours of Denver LLC is forced to cancel a tour for any reason, you will be issued a full refund.

Do your guides except tips?

Tips are never required; however, if you had a great time, and feel that your guide did an exceptional job, our tour guides do except tips. Tips are customary on tours, within the U.S.